At Fritz Hansen Shop, we combine mid-century modern elegance with contemporary convenience in our shipping and returns processes. Just like our designer furniture, we’ve crafted these policies with your comfort in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Recommended for time-sensitive orders

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Available worldwide (excluding Asia and some remote areas)

International Shipping

We ship globally except to Asia and certain remote areas. Customers are responsible for any customs fees or import taxes.

Returns & Exchanges

We want you to be completely satisfied with your designer furniture purchase. Our returns policy reflects the same attention to detail found in our mid-century modern classics.

Eligibility

You may return or exchange most items within 15 days of delivery, provided:

  • Items are in original condition, unused, and in original packaging
  • All tags and packaging materials are intact
  • You have your receipt or proof of purchase

Non-Returnable Items

For hygiene and quality control reasons, we cannot accept returns on:

  • Task chairs with any signs of use (personal comfort items)
  • Custom or made-to-order furniture pieces
  • Items marked as “Final Sale”

Return Process

  1. Submit Your Request: Email us at [email protected] within 15 days of delivery with:
    • Your order number
    • Date of purchase
    • Items to return/exchange
    • Reason for return
  2. Receive Authorization: We’ll respond within 2 business days with:
    • Return authorization (if approved)
    • Shipping instructions
    • Exchange options (if applicable)
  3. Ship Your Return: Once authorized:
    • Use a trackable shipping service
    • Insure the package for its full value
    • Retain your shipping receipt

Refund Process

Once we receive and inspect your return:

  • Refunds processed within 5-7 business days
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable (except for our errors)

Exchange Process

  • We ship replacements after receiving and inspecting original items
  • Price differences will be charged or refunded as needed

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Damaged or Defective Items

If your item arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund at no additional cost.

Contact Us

For questions about our Shipping & Returns policy:

Fritz Hansen Shop
3880 Deercove Drive
GOODSPRINGS, US 35560
Email: [email protected]