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At Fritz Hansen Shop, we take pride in offering designer furniture that meets the highest standards of craftsmanship and aesthetic appeal. However, we understand that sometimes a product may not meet your expectations. Our Returns & Exchanges policy is designed with the same attention to detail as our mid-century modern classics.

Eligibility for Returns & Exchanges

You may return or exchange most items within 15 days of receiving your order, provided they are in their original condition, unused, and in the original packaging. Please note:

  • All returned items must be free from damage, stains, or odors
  • Original tags and packaging materials must be intact
  • A receipt or proof of purchase is required

Non-Returnable Items

Due to hygiene and quality control reasons, we cannot accept returns on the following products:

  • Task chairs with any signs of use (as these are considered personal comfort items)
  • Custom or made-to-order furniture pieces
  • Items marked as “Final Sale”

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Please use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fritz Hansen Shop Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Your Order Number] Date of Purchase: [MM/DD/YYYY] Item(s) to Return/Exchange: [Product Name(s)] Reason for Return/Exchange: [Please specify] Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once authorized, please ship your return using the method specified in our instructions. For your protection, we recommend:

  • Using a trackable shipping service
  • Insuring the package for its full value
  • Retaining your shipping receipt until the process is complete

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable, except in cases of our error

Exchange Process

For exchanges:

  • We will ship your replacement item once the original item is received and inspected
  • If the exchange item is of higher value, you will be charged the difference
  • If the exchange item is of lower value, we will refund the difference

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns (excluding Asia and some remote areas), any customs fees or import taxes are the responsibility of the customer.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost to you.

Questions?

For any questions about our Returns & Exchanges policy, please contact our customer service team:

Fritz Hansen Shop
3880 Deercove Drive
GOODSPRINGS, US 35560
Email: [email protected]