Welcome to our FAQ section, where we address common questions about our designer furniture collection, shipping policies, and customer service. At Fritz Hansen Shop, we combine timeless style with everyday functionality, delivering curated modern designs worldwide (excluding Asia and some remote areas).
Product Questions
What types of furniture does Fritz Hansen Shop offer?
We specialize in designer furniture including bedroom storage solutions, beds, benches, lounge chairs, and task chairs – all selected for their modern design and functional elegance.
What makes your furniture unique?
Our collection features mid-century modern classics and contemporary favorites that become focal points in any space. Each piece combines exceptional craftsmanship with thoughtful design for both aesthetic appeal and everyday comfort.
How do I choose the right furniture for my space?
Consider measuring your doorways and planning your space while waiting for delivery. Our ergonomic task chairs are perfect for home offices, while our stylish benches beautifully complement entryways.
Shipping & Delivery
Where do you ship?
We offer global shipping (excluding Asia and some remote areas) from our warehouse in Goodsprings, US.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 flat rate): 10-15 business days after 1-2 day processing via DHL/FedEx
- Free Shipping (orders over $50): 15-25 business days after processing via EMS
How long does order processing take?
All orders require 1-2 business days for careful processing and quality checks before shipping.
Will I receive tracking information?
Yes, you’ll receive tracking details via email as soon as your order leaves our warehouse.
Returns & Exchanges
What is your return policy?
You have 15 days from delivery to initiate a return if your purchase isn’t perfect. We want you completely satisfied with your designer furniture.
Are there any return restrictions?
For international customers outside the US, return shipping costs are your responsibility, and original shipping fees are non-refundable.
How do I initiate a return?
Please contact our customer service at [email protected] within 15 days of delivery to begin the return process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions.
Do you offer gift cards or store credit?
Currently, we don’t offer gift cards or store credit options.
Customer Service
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. Our team is happy to assist with any inquiries about our designer furniture collection.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm PST.
Where is your company located?
Our warehouse and headquarters are located at 3880 Deercove Drive, Goodsprings, US 35560.
Ready to transform your space with designer furniture that combines timeless style with everyday functionality? Explore our collection today and experience the Fritz Hansen Shop difference – from browsing to delivery.